Last updated: 22 October 2026
The following is the terms and conditions of Avante Hospitality (PTY) Ltd (registration number: 2004/002588/07) from hear on referred to as Avante.
All and any business relations with Avante by any entity is subject to these terms and conditions and by using any of the Avante’ services or engaging in any business relations whatsoever, by doing so you agree to these terms and conditions.
Any person or entity entering into an agreement with Avante in their personal capacity or on behalf of a juristic entity warrants their legal capacity to do so without limitation.
review the entire electronic transaction;
correct any mistakes; and
withdraw from the transaction, before finally placing the order.
All legally required information regarding Avante is available on its website.
These terms apply to every property listed with Avante, whatever system it uses: a property on a channel manager (such as NightsBridge or eRes/NebulaCRS), a property whose availability and rates Avante loads for it, and an Avante Property Affiliate. No separate listing agreement is needed; accepting these terms when you list your property is your agreement with Avante.
The person listing the property must be its registered owner, or act for the owner under a valid, signed mandate or power of attorney, and warrants that they may bind the owner to these terms.
Before a listing goes live, Avante may ask for a copy of the owner's ID or passport, proof of ownership (title deed, rates account or levy statement), proof of residence not older than 3 (three) months and, for someone acting for the owner, the signed mandate. Avante may decline or suspend a listing until these are verified. All documents provided must be genuine and current.
You are responsible for the accuracy of everything submitted for the listing, including its location, unit types, rates, photos, amenities and policies, and will tell Avante promptly of any change. Photos must show the property as it is now, and you warrant that you may use them.
You warrant that the property may lawfully be let for short-term stays, that it meets applicable health, safety and fire-safety standards, and that you hold adequate public liability and property insurance for as long as it is listed.
Your rates, deposit, cancellation and child policies form part of the terms shown to guests. You set them and must honour confirmed bookings.
Personal information you submit is processed in terms of the Protection of Personal Information Act 4 of 2013 (POPIA), only to verify the listing and handle bookings.
Avante hereby acknowledges that stipulations of Section 44 rate with Section 42 (2) of the Electronic Communications and Transactions Act 25 of 2002, as well as Section 16 of the Consumer Protection Act 68 of 2008 in as far as it is applicable to any transaction entered into with Avante.
Commission is payable on any bookings made by any customers who are introduced via Avante or who makes use of Avante booking platform as follow:
15% plus VAT on bookings made through any Avante platform or partner, including Avante Travel, its agent affiliates and the other marketing sites the Property's listing is shared with.
5% plus VAT on the Property's own bookings: bookings made through the Avante hub with the Property's own Avante hook builder and/or front store.
Avante's commission includes all transaction fees on these bookings, including credit and debit cards, Apple Pay and Google Pay.
The applicable commission plus VAT will be deducted from the deposit collected by Avante prior to it being paid to the establishment.
A Minimum of 15% cancelation fee for any bookings done on the Avante Platform. Each party is responsible to refund customers according to their own applicable refund policy which must be clearly communicated or displayed to each customer.
Avante is hereby identified against any claim that originate as a result of a lack of or a reasonable refund policy.
All bookings will be paid within 3 to 5 working days, or before the guest’s arrival, whichever is sooner.
In the event of any reasonable suspicion of any fraudulent activity, payments will be withheld until the suspicion is resolved.
Avante reserves the right to offset any amounts owing to it against any payment due by it.
All parties acknowledge that the electronic payment transfer system between the bank may cause delays during high usage period in which instance no party will have any claim against each other due to such delay.
Avante will not be held responsible for any extra bank charges like SWIFT fee and or currency related charges.
Each party shall be liable to pay its own taxes, duties, levies, tariffs or any similar charges imposed on such part by any authority, exclusive of taxes based solely on Avantes’ net in which such amounts will be withheld and Avante will be provided with the necessary documentation to claim against the relevant authority. Avante will not be held responsible in the event that all necessary documentation is not provided.
Each party warrants the correctness of all, and any information provided on any of its platform and hereby agree that incorrect information will be to the detriment of the party who supplied such incorrect information.
Each parties’ rights to its trademarks and copy rights in all its names, logos, and photographs all just displayed on their website or otherwise are protected.
Avante uses a network of authorised affiliates to publish information. You hereby authorise us to use such affiliates to publish your information. Due to issues of real time updates certain information provided or amended by you may not update automatically on all affiliate websites. If this occurs, we cannot be responsible for information or misrepresentations on affiliate’s sites. These affiliates serve as traffic generators and although effort is made to ensure correct information Avante does not vet the content on these websites and accordingly you agree that we cannot be held responsible for inaccuracies found on websites not owned and updated by Avante or as a result of any infringement of any third-party rights. Should you come across any inaccuracies please notify us and we will immediately request the affiliate concerned to update their information within a reasonable timeframe from notification.
Avante invites all guests who stay at your establishment to submit a review of their stay which you hereby consent to us publishing on your homepage on our website. You will be provided with an opportunity to respond to such review. Such response will be dealt with in terms of our Review Policy and Posting Guidelines available on our website. You hereby agree to allow Avante to publish these reviews and acknowledge that Avante is not responsible for the content thereof and indemnify us from any and all damages that you may suffer as a result hereof.
Each party will be responsible to provide any other party with its correct banking details and hold any other party harmless in the event that incorrect banking details were provided.
Change of banking details must be brought under other relevant parties’ attention very explicitly and it is such party with the changed banking details responsibility to ensure that the changes are reached and acknowledged by all other relevant parties.
In the event of chargeback, it is agreed that Avante is allowed to set such chargeback amount of any future moneys due and payable, or that Avante will be refunded within three (3) to five (5) business days in the event of chargeback money already paid over.
It is agreed that Avante will never be held responsible for any incorrect quotations. Incorrected quotations may be corrected directly with the relevant party if applicable.
Double bookings are the result of quoting for a customer’s enquiry, or accepting a customer’s booking, and then selling the same accommodation to another customer.
Your quote is legally binding (for as long as you make it valid), and you must honour the quote, or booking.
You are responsible for any liability that may arise as a result of any double booking or your failure to honour any booking for any reason.
Avante will seek to relocate customers to another similar establishment on our website. You undertake to pay any difference in the cost of the stay together with any reasonably necessary ancillary costs associated therewith including without limitation any transport costs required. Avante will be entitled to recover this difference from you, be it directly or via set off against other amounts owing to you. Furthermore you undertake to refund any deposit paid to Avante within 1 (one) working day of your failure to honour any booking. Should such amount not be received timeously Avante reserves the right to set off such amount against any sums owing to you by Avante, or held by Avante on behalf of a customer in which event you undertake to utilise such deposit against further deposits required by customers booking through our website.
Avante is entitled to charge the full commission on the quote value of the double booking or any booking which you fail to honour.
You’re ranking on Avante will be negatively affected and you will move down on our search results.
Avante is sympathetic to the impact upon you of customers booking and not arriving we are unable to assume any liability in this regard. Due to the nature of the service we are merely facilitating the transaction between the customer and you and as such we do not have control over whether or not they comply with their obligations towards you. As such any recourse will need to be sought against the customer themselves and Avante specifically disclaims any liability or responsibility in this regard.
Avante will equally not be held responsible for any theft or other dishonest committed by any comminated customer.
You may cancel your listing with Avante at any time, by telling Avante in writing. No notice period applies. You undertake to honour every booking already made through Avante before you cancelled.
Avante reserves the right to de-list any entity in the event that such entity in breach of any of these terms and conditions and fails to remedy such breach.
In such event any de-listed entity undertakes to honour any already-made booking.
A username and password is required in order to use Avantes’ service. The supply of a username and password by Avante is subject to the following conditions:
the username and password will not be disclosed to any unauthorised person for any reason whatsoever and the confidentiality thereof will be maintained at all times;
in the event that the password is compromised, Avante must be notified immediately;
any abuse of a username or password will be the responsibility of the entity which leaked the confidentiality of the username and will be reported;
any person who uses a username and password with permission is also bound by these terms and conditions.
the holder of the username and password acknowledge sole responsibility for all transactions, irrespective of whether the service has been utilized or is being utilized, and accordingly the entire amount outstanding on the account will be deemed to have arisen from (or relate to) authorised access to and/or use of the Avante service.
It is agreed that all persons who use any services under the account will comply with these Terms and conditions and the authorised user will take full responsibility for all such use;
It is agreed that no attempt to circumvent Avantes’ user authentication processes or engage in attempts to access Avantes’ network where not expressly authorised to do so will take place;
Avante also offers a password reset service. Avante will send a password reset link to the registered email address or cell phone number should it be necessary. Subscription to this service is voluntary. Password reset emails will only be sent to registered details and should such details change it is the responsibility of the authorised user to notify Avante thereof and to update the details. Avante will not be responsible for any loss arising due to a third-party gaining access to the password through the use of this password reminder service and accordingly Avante is indemnified us from any loss the authorised user may suffer as a result thereof.
Avante will use reasonable endeavours to make its services available to you, and to maintain the availability thereof for use by you. However, we provide the services “as is” and “as available” and do not warrant or guarantee that the services will at all times be free of errors or interruptions, be always available, fit for any purpose, not infringe any third-party rights, be secure and reliable, or will conform to your delivery timeline requirements.
Avante will use its best endeavours to notify you in advance of any maintenance and repairs which may result in the unavailability of a service, but cannot always guarantee this.
Avante have an establishment support team working Mondays to Fridays from 9:00am to 5:00pm.
The establishment team is responsible for support relating to:
Written content; general description and rooms
Loading images
Booking processes and policies
Child policies
Rates; adding seasons
Calendar updates
Setting the location of the establishment (GPS location)
Adding select features; swimming pool, sea views, etc
Linking to NightsBridge and eRes (real time systems that we work with)
Changing commission structure
Changing contact details
In addition, we have a Customer Service team on call from Monday to Friday between 8:30am and 5:00pm, Saturdays between 9:00am and 2:00pm, and public holidays between 9:00am and 1:00pm.
The Customer Service team can assist with any reservation related queries, including:
Calendar updates
Payment queries
Establishment educational/how to use the system
Review resolution
Getting banking details to facilitate payments
Getting more information from guests regarding bookings
Following up with clients that have not responded to establishments online
Updating booking information, i.e., change in number of room or dates etc.
Fraud checks
Refunds
Assistance with cancellations
All support will be on a best-efforts basis. We will endeavour to assist you as soon as is commercially reasonable but cannot guarantee any specific turnaround times.
Should you fail to pay any amount on the due date for payment then Avante may, without prejudice to any of its other rights:
take all such further steps as may be necessary to recover the outstanding amount (including all legal costs actually incurred by us in recovering or attempting to recover the sums outstanding) from you, including without limitation the use of debt collection mechanisms; and if the debt arises from an agreement which is a credit agreement, then in accordance with the collection and repayment practices as prescribed in the NCA;
charge interest at the rate of 2% above the prime overdraft rate published by Avantes’ bankers from time to time on the overdue amount, calculated from the due date until the date of payment (both dates inclusive), which interest, if charged, will be capitalised monthly;
terminate this agreement with immediate effect.
Should you be in breach of any provision of this agreement Avante shall be entitled, without prejudice to any other rights that it may have and without notice to you, to forthwith:
afford you a reasonable opportunity to remedy the breach; or
suspend your access to a service.
cancel all agreements concluded between us; or
claim immediate performance and/or payment of all your obligations in terms hereof.
In the event of breach it is recorded that the CPA will apply to our promotion of your establishment via the Website and that are thus exposed to wide potential statutory liability to consumers. It is agreed that –
all the statutory obligations imposed upon us vis a vis consumers under the CPA are hereby equally imposed as contractual obligations upon you vis a vis us (“CPA Obligations”); and
we shall have the same rights over you, as consumers will have over us under the CPA.
Without derogating from the generality of the aforegoing, your CPA Obligations shall include but not be limited to your obligations under the provisions relating to deposits, promotions, cancellation of advance bookings, over selling, over booking as well as its obligation to clearly and accurately describe and/or depict the products and services and their prices in any communications with us.
By entering in an agreement with Avante it is warranted that:
You have the right to enter into this agreement;
You will at all times act in a lawful manner and ensure compliance with all applicable laws and regulations, including specifically your obligations towards consumers as set out in the Consumer Protection Act, No 68 of 2008;
You have the right to use all intellectual property including trade marks (registered or unregistered), names and logos and that Avante Hospitality/Avante will not infringe any third party intellectual property rights by marketing your establishment in any way; and
All information provided by you is accurate and true in all material respects.
You hereby indemnify Avante unconditionally and irrevocably and agree to hold Avante harmless against all loss, damages, claims, or any other liability, of whatsoever nature, howsoever and whensoever arising, suffered or incurred by Avante or instituted against Avante as a result of (without limitation):
your use of our services;
your failure to comply with these terms and a provision of any agreement concluded between us;
any unavailability of, or interruption in the service;
Your failure to comply with the provisions of any piece of law or regulations applicable to you; and
any other cause whatsoever relating to our provision of services to you.
To the extent permitted by applicable law, Avante shall not be liable to you for any direct damages howsoever arising and neither party shall be liable to the other for any special, indirect, incidental, consequential or punitive damages arising out of or relating to this agreement, whether resulting from negligence, breach or any other cause. To the extent that a competent court or tribunal finally determines, notwithstanding the limitation contained in this clause, that Avante is liable to you for any damages, Avantes’ liability to you for any damages howsoever arising shall be limited to the of R1000.00 (one thousand rand) only.
Amendments: Avante reserves the right to amend these terms and conditions from time to time. Any new version of the Agreement will be displayed on our website together with the date on which it will become effective, which will never be less than 30 (thirty) days after the date on which it is first published. It is your obligation to visit our website on a regular basis in order to determine whether any amendments have been made.
Intellectual Property: Nothing contained in this agreement shall, unless the contrary is expressly stated elsewhere in this agreement, be construed as an express or implied license of, or transfer of any rights in or to, any copyright, trademark, trade names, logos, devices, patents or other intellectual property owned or used by each party and each party shall respectively retain all such rights.
Whole Agreement: This agreement constitutes the sole record of the agreement between the parties with regard to the subject matter hereof. No party shall be bound by any express or implied term, representation, warranty, promise or the like not recorded herein.
Non-Variation: No addition to, variation of, or agreed cancellation of, this agreement shall be of any force or effect unless in writing and signed by or on behalf of the parties.
Waiver: No relaxation or indulgence which any party may grant to any other shall constitute a waiver of the rights of that party and shall not preclude that party from exercising any rights which may have arisen in the past or which might arise in future.
Any amount due and payable by you to Avante in terms of any agreement between us at any time, shall be determined and proved by a certificate signed by one of Avantes’ directors, whose appointment, qualification and authority need not be proved. Such certificate shall be deemed to be a liquid document for the purpose of obtaining summary judgment, provisional sentence and/or any other judgment against you.
You hereby consent to the jurisdiction of the Magistrate’s Court in the Republic of South Africa in respect of any proceedings that may be initiated by us arising out of this Agreement, provided that we shall be entitled, in its sole discretion, to institute such proceedings in the High Court of South Africa and, in such event, you consent to the jurisdiction of such court and agree that costs shall be calculated in accordance with the tariff of such court.
Should Avante, instruct an attorney pursuant to any breach or failure to perform any obligation on your part (the part of Contracting Party, or be required to direct any correspondence to you regarding such breach or failure to perform, then without prejudice to any other rights which Avante may have, it shall be entitled to recover from you all legal costs incurred by it, whether or not legal proceedings are instituted against you, on an attorney and own client scale including tracing fees and collection commission and which costs shall be payable on demand and shall not be required to be taxed
The address displayed on each party’s website or other platform will be regarded is hereby added as such entities Domicilium Citandi et Executandi.
Establishment as your address for the service of legal documents. The following is hereby put on record:
Accepting these terms electronically (ticking the acceptance box, typing your name or signing on screen) is a valid signature in terms of the Electronic Communications and Transactions Act 25 of 2002.
Annexure A: Commission Payable. Commission is 15% plus VAT on bookings made through any Avante platform or partner, and 5% plus VAT on the Property's own bookings made through the Avante hub with its own hook builder and/or front store, as set out under Commission above.
Commission is deducted from the deposit of the total quote value.
Commission includes payment processing and on-payment charges.
Quotations provided must be consistent with the direct or walk in rate applicable to customers staying at your establishment. All costs payable by customers must be included in the quotation.
You undertake not to levy additional costs other than those included through the rates setup system. You may not charge the customer any additional costs on top of the price displayed on the Avante quote submitted, be this before or after their stay, via the quote or via any other mechanism for informing them of any additional charges.
The parties hereby place the following on record:
That whereas the establishment may be registered as vendor as described in the VAT Act 1991
That Avante is registered as a vendor as described in the Act (VAT no. 4110197904)
The establishment hereby appoints Avante as an agent in terms of section 54 of the Act, and in the context of this agreement.
Where any accommodation is booked by Avante who is acting on behalf of the establishment for the purposes of accommodation, the supply shall be deemed to be made by the establishment and not by Avante.
Where a tax invoice or a credit or debit note in relation to a supply of accommodation has been issued by Avante as contemplated in part 1.3 above, Avante shall maintain sufficient records to enable the name, address and registration number of the establishment to be ascertained.
Avante is hereby authorised to provide the Customer with a tax invoice on your behalf. You confirm that in the instance that you provide the Customer with a separate invoice this will be a copy only and that it shall not be capable of being used in terms of the VAT Act to claim for the supply in addition to the invoice already supplied by Avante.
All the following information in respect of any supply of accommodation, shall be available to the establishment in their online establishment account:
A description of the goods or services supplied;
The quantity or volume of the goods or services supplied; and
The value of the supply, the amount of tax charged and the consideration for the supply or the consideration for the supply and the amount of tax charged of the rate at which the tax is charged.
The establishment shall account for the VAT in respect of supplies made to Avante on its behalf under this agreement, in the establishment’s VAT returns.
It is recorded that “Avante” was and is authorised to hold supporting documentation in its name but in the capacity as agent for the establishment in respect of accommodation reservations made by the establishment to “Avante”.